BPO (Business Process Outsourcing) Contact Center

We support our prospective clients and their end users with the following services which would include provisioning of People, Technology and Facility:

1. Voice: Inbound / Outbound

2. Non-voice: e-mail

3. Bilingual: English, Bahasa Malaysia and Mandarin speaking professionals

At EVO Business Consulting, we help companies assess their skills needs and form a plan which utilizes the talents of the team and resources most productively.

Vision

To provide world class outsourcing solutions by exceeding corporate needs for organisational efficiency, productivity, growth and profitability through your exceptional end users experience via timely and accurate service.

 

Customer Support - Contact Center

Designed as a one-stop service center with hassle-free solutions and a simple sign-up process. You also enjoy quick service activation with no long-term commitment. We are fully outsourced, affordable and also feature a reliable solution center operated by BPO professionals. 

 

Key Focus

Obtaining ultimate customer satisfaction by providing the best quality in our services. Our Customer Service Executive (CSE) role is to switch customer interaction to customer loyalty in order to maintain excellent customer retention.

 

What Makes Us Different?

EVO is a fully committed operation which puts customer satisfaction and unified collaboration as a top priority. We achieve this by striving for:

  • Quality talent and a comprehensive database to support various business functions 
  • Aspirations for quantum leap efficiency in order to achieve optimum relevancy for your business
  • A business which is geared towards new age services to maximise our responsiveness and adaptivity to changes in trends
  • Business intelligence and analytics to cater to changing needs and evolving business objectives

 

Careers with us

We strive to ensure high motivation and spirit in order to achieve success by delivering WOW-level service to our partners. We work in a fast paced environment which encourages fun while learning. We constantly evaluate ourselves for growth, so brace yourselves to be part of a dynamic organisation with international connectivity.

We know you are eager to show that you can achieve great accomplishments in a fast paced team. You may reach out to us by checking out available openings in our career section.